Browse the full FilPass knowledge base by category.
Welcome to FilPass! This guide is designed to help new users become familiar with the FilPass platform by providing a recommended learning path, onboarding videos, and Helpdesk resources. Whether y
This section provides a step-by-step guide on creating a FilPass Recipient Account.
This section explains to the user how to verify Issued Documents from the system.
This guide explains how to embed the FilPass Custom Verifier on your website using the official verifier script and component. Once embedded, visitors can verify FilPass-issued documents directly from
This section shows how you can download your digital ID or documents from FilPass.
This section provides information using Check-in in Batch Issuance.
The FilPass Custom Verifier allows institutions to verify their own credentials, supporting both OpenCerts files and PDF certificates while preventing verification by other organizations.
This section explains the Access Level of your IA.
This section explains how to download the issued document.
Certificates are accessed through the recipient’s FilPass account and are not sent as email attachments.
This section explains how to download Applications from a Workflow.
This section explains the Approval Tab of a Workflow.
This section explains how to issue documents using the Template-Based Issuance Type through Batch Issuance.
This section explains how to add fields in a Custom Tab of a Workflow.
Learn how to design compliant and professional certificates by following proper formatting, font guidelines, QR code placement, and required content standards.
Follow the steps below to add a TXT record to your domain’s DNS settings. This is commonly required for domain ownership verification or system integration.
Recipient Profile Simplification The following fields have been removed from Recipient Profile Setup: TIN Number PhilSys Number (PSN) PhilSys Card Number (PCN) Batch Issuance Improved Batch Is
This section explains how to publish your Workflow.
This section explains how to create a Workflow.
This section explains how to verify your email address.
This section explains how to approve issued documents in two ways.
This section explains how you can add and remove an Admin role in the Accounts Section.
This section explains how the basic navigation of the Workflow List Tab.
The API Keys Management module allows administrators to generate, manage, and revoke API keys used to integrate external applications with the platform.
This section demonstrates the resending of document email to Recipients.
This section explains how to share your document to SEEK Pass.
This section shows you how to map a draft template that you made.
This section explains how to reset your password in case you forgot your password.
This section shows how to change your password.
This section explains the White Label Verifier of your IA Profile and how to change it.
Step 1: Obtain the OpenCerts file from the applicant. Step 2: Verify the certificate by performing one of the following actions: Option A: Drag and drop the OpenCerts file onto the OpenCerts website
Learn why some credentials cannot be shared to SeekPass and understand which Document Categories support SeekPass sharing.
This section allows users to reset or change their password if they have forgotten it, to ensuring continued secure access to their account.
This article explains the Item Fee, Platform Fee, and 3% Gateway Processing Fee included in your total payment.
Document Request Module (DRM) Launch Last updated: 2026 June 30 We're excited to introduce the Document Request Module (DRM) in FilPass V2. This new module provides organizations with a complete e
FilPass V2 introduces a refreshed design and a more streamlined experience across the platform. This release focuses on improved usability, clearer navigation, and enhanced controls for managing issuances, approvals, and records.
This section explains the Workflow Details of a Workflow.
This section explains how to issue a Mint PDF via Batch Issuance.
This section explains how to revoke a document from the recipient.
Yes! eCredentials are becoming widely recognized and accepted worldwide by employers, universities, and professional organizations. Many global institutions are adopting digital credentials for their
The Batch Issuance Domain Setup page allows your organization to verify domain ownership by configuring a DNS TXT Record.
The White Label Verified module allows Issuing Authorities (IA) to embed a custom document verification widget directly into their own website.
This section explains the Payment Tab of a Workflow.
This section provides information using the Document Release Controller in Batch Issuance.
Processed payments are final and cannot be cancelled, reversed, or refunded through the platform.
This section explains the Actions you can do within the Workflow Applications Tab.
While eCredentials are widely accepted, some organizations may still require physical copies for verification. Always check the specific requirements of the institution or employer requesting your cre
This section shows how to add or change your profile picture.
This section shows you how to create a Template for Template Based issuance.
This section shows how to view and download the invoices for your previous transactions.
This section explains the Issuance Tab of a Workflow.
This section explains the Audit Logs of the Uploads.
This section explains how to set up your Batch Issuance Domain.
This section provides information using Approval Type in Batch Issuance.
Yes, eCredentials are stored on web3.0 technology, which makes them tamper-proof and verifiable. Your data is encrypted, ensuring it’s protected and cannot be altered or forged.
The Uploads page allows users to view, monitor, and download files they have uploaded into the system. This page provides visibility into file status, processing progress, and related batch information.
This section explains each Batch Document Status.
Step-by-step guide on how to upload and manually add an OpenCerts certificate to your Skills Passport.
This section to email for Registration for process your account.
This section explains how to check the shared status of your Verifiable Credentials.
This section introduces the sections of Template Design.
This section explains the Logs of Audit Logs.
This section shows how to add custom fields to the Workflow.
Step 1: Obtain the Document file from the applicant. Template Based File Sample: PDF File Sample: Mint File Sample: Step 2: Verify the certificate by performing one of the following actions: O
February 2026 Release Update This update includes feature enhancements, documentation improvements, and issue fixes that improve accuracy, visibility, and reliability across the platform. All items l
This section explains how to see your platform fee.
This section explains how to Add a User in the Accounts Section.
This section explains how to share your document to LinkedIn.
This section explains how to reset your password in case you forgot your password.
This section explains how to revoke a document from the recipient.
This section explains how to shared of your Email to add Share Verifiable Credentials (VC).
This section demonstrates the use of the View action in the Recipients tab.
Elisha Baraoidan Philippines Antipolo Campus, 2024 BSBA – Marketing Management Using e-Credentials provided by OLFU and FilPass has significantly streamlined my work, especially when it comes to ful
This section demonstrates how to add an API key from the API tab.
A hard refresh is a way of clearing the browser's cache for a specific page, to force it to load the most recent version of a page. Follow the steps below to perform hard refresh on different brows
This section explains how to validate the email you provided during registration.
The All Credentials section displays every credential on record, regardless of status (Approved or Expired).
A Technology Partner integrates FilPass into their platforms or applications using FilPass APIs and technical documentation to enable streamlined integration. This allows for the issuance, verificatio
This section explains what the Recipient Dashboard is and the actions that can be done in the system.
The Account Audit Logs module is a central administrative repository designed to provide a comprehensive, chronological record of all modifications made to the system’s organizational structure and user permissions. This module is a critical component for maintaining security, transparency, and accountability within the platform.
Yes. In FilPass, users can store and manage multiple eCredentials within a single account, even if they are issued by different issuing authorities. Only credentials issued by official issuing auth
Learn how to create, manage, and publish events, handle attendee registrations, process approvals and payments, and issue digital credentials using the FilPass Event Module.
This article explains how to change the font style and size of text and variables in the Template Design canvas.
This section explains how to download your previously uploaded excel file.
SeekPass Integration Release Notes This release introduces SeekPass integration, enabling recipients to securely store and share their FilPass-issued documents through SeekPass. What’s New FilPass
This article explains how to change the color of text and variables in the Template Design canvas.
This section explains how to Reject an Issued document.
This section explains how to share your Verifiable Credential (VC) through QR Code.
The Batch tab within the Audit Logs page provides a detailed record of all batch-related activities performed within the system. This includes actions such as batch creation, updates, workflow initiation, and batch issuance activities.
The Audit Logs page allows users to track all recorded system activities within their account.
There are two ways for an Issuing Authority to approve documents.
This section explains how to issue a Mint File via batch issuance.
Template Design is the section where you can create, edit, and manage templates used for Batch Issuance.
The error shown typically occurs when there is an issue with the TXT record value used during document verification.
FilPass allows recipients to securely share their Verifiable Credentials (VC) using multiple sharing methods. These sharing options help recipients distribute credentials professionally while maintain
This article explains how the recipient can request document
This section shows you how add a new custom tab in your Workflow.
This section explains how to Archive a Batch.
This section explains how to bulk upload images with a Template Based issuance or Batch Issuances that require a Photo.
This section shows how to preview your workflow
This section provides information using Schedule Release Date in Batch Issuance.
This section explains how to Delete a Batch Issuance.
The Platform Fee page displays the current system-configured platform fee applied to transactions within the system.
This section explains the different permissions a role can have.
Overview of the different types of credentials that can be issued as eCredentials, including education, microcredentials, digital IDs, HR documents, and other official records.
The Approver can download the uploaded Excel from the "Upload" tab to view all the uploaded information. You may refer to this https://helpdesk.filpass.ph/article/how-to-download-uploaded-excel-file
For the Document Status Pending, the document becomes Pending when it is waiting for approval from one of the approvers. If it was already approved by the Approver and it was already approved before,
This article explains how to create a badge template in Template Design.
Learn how Issuing Authorities can download OpenCerts and PDF files from the FilPass v2 system via the Audit Log.
Yes! Employers, universities, and other organizations can verify your eCredentials instantly using a secure platform that checks the authenticity of the credentials. There is no need to wait for physi
This article explains how to allow long variable values (e.g., participant names) to automatically break into two lines in the Template Design canvas.
The Manage Accounts enables proper access control, role assignment, and organizational grouping to ensure users are assigned correct permissions within the platform.
If users are not receiving OTP emails from FilPass, the emails may have been quarantined by Microsoft 365. The Microsoft 365 administrator should check Security > Email & collaboration > Review > Quarantine, release the affected OTP email, and mark it as a false positive so future OTP emails are less likely to be blocked.
Refers to the current state of an email after it is processed by the system, indicating whether it was successfully sent, delayed, rejected, or not sent at all. It helps track delivery outcomes and identify any issues that may prevent emails from reaching recipients.
This section details the actions you can do in Workflow List:
This section explains the Workflow Applications Tab of the navigation bar.
This section explains the Workflow Applications table.
The following is a simple guide to teach the reader how to get different statuses in Workflows.
Yes! You can access your eCredentials on any device with an internet connection, including smartphones, tablets, laptops, or desktops, making it convenient and accessible at any time.
Yes, eCredentials can be printed if needed. However, their true value lies in their digital, verifiable format, which eliminates the risk of tampering or forgery.
This article explains how to create variables that can be used when designing templates.
This section shows how to view and Proof of Payment for your previous transactions through your answered Workflow.
Learn how to retrieve and download your Web3.0 OpenCerts file by scanning the QR code on your PDF certificate.
This section explains how to share your documents to Social Media.
Template Support Update Last updated: 30 June 2026 FilPass is continuously evolving to provide a more consistent, flexible, and future-ready document issuance experience. As part of this commitmen
This section presents all document statuses within Batch Issuance and Approval Tab.
This section explains the dashboard of the Issuing Authority.
This section provides a detailed navigation of the Approval Tab
The Recipient Module refers to the Recipient tab on the IA side, where recipient-related information and actions are managed.
Clients may purchase an initial allocation of licenses and document issuances. If your usage exceeds the initial allocation, you may continue using the service without interruption. Any additional usa
This section explains how to bulk upload Mint PDF or Mint Files.
This section explains how to export data from the dashboard. You will learn how to select a date range, apply filters, and download the dashboard report using the Export button.
This section shows you how to rename a custom tab in your Workflow.
This section guides users in updating personal information, contact details, and other profile settings to ensure their account information is current.
The Access Level page provides a consolidated view of role assignments across departments within the organization.
This section shows and explains each type of Batch Issuances.
This section explains the Workflow Tabs within the Workflow List Tab.
This section explains how to reject a document from the recipient.
This section explains how to revoke the shared status of your shared documents.
This section explains how to upload the excel file for uploading the batch issuance.
This section explains the Application Module.
This section explains how to setup and update your IA information.
The Issuing Authorities (IA) Profile section is used to configure and maintain the official organizational information of the Issuing Authority within the system.
The Supporting Documents section allows Issuing Authorities (IA) or administrators to upload and manage official documentary requirements within the system.
This section explains how to View Applications of a specific workflow
Explains what happens when a credential is revoked, including how it appears in the recipient’s account and how its revoked status is displayed.
At the moment, the system issues and sends the document to the email address used in the original batch. If you need to share the same issued document with another recipient (e.g., HR) or a different
Learn how to duplicate an existing template and update only its background while keeping the same layout, variables, and design intact.
This section explains how to bulk download within any Batch Issuance.
This article explains how to create a copy of an existing template in Template Design.
This article explains how to upload background image assets that serve as the base layer for a template.
A platform fee is applied, along with a 3% payment gateway fee, in addition to the item cost. Payments are processed through the FilPass PayMongo account, where they are verified against the workflow
Sub Issuing Authority or also known as Sub IA is a sub account that exists under a Super Admin account. It allows the Super Admin to manage and organize multiple accounts while maintaining centralized
1. Go to Approval List Tab 2. Click View Batch. 3. The Approver can reject any pending document with an incorrect recipient email/data.
Learn how to access and review Batch Issuances in FilPass, including how to locate a specific batch, open batch details, and view the document statuses of recipients.
This section shows you how to delete a custom tab in Workflow.
Learn how to download the OpenCerts file from your email to verify your digital certificate issued by the Issuing Authority.
This section explains how to release a document to the recipient.
As the Approver, if there is no Approve/Reject button in the “Approval” tab, likely, the document is not yet approved by an earlier Approver. 1. To check this, go to “Batch Details” tab to see the Ap
This section explains the actions you can do in the Workflow Applications Tab based on Payment Status.
As an Issuing Authority (IA), a Department refers to a group where you can organize your Batch Issuances and Workflows for better structure and management.
This section provides details regarding the maximum number of uploads per Batch Issuance Type.
This article explains how to add a verification QR code or custom QR code in Template Design.
This article explains how to archive and unarchive a template in Template Design.
This article explains how Issuing Authority (IA) users can create Document Request Form
This article explains how Issuing Authority (IA) users can edit an existing template in Template Design.
This section explains how to Edit a User in the Accounts Section.
This section explains how to Reactivate a User in the Accounts Section.
For workflow header images, a recommended size is 1200 × 300 pixels or any dimension that follows a 4:1 aspect ratio to ensure proper display and visual balance.
This section discusses the two types of status a recipient could have.
This section explains what actions can be done depending on the current document status.
As an Issuing Authority (IA), a Role refers to a position that defines the permissions a User can have. You may create new roles or use existing ones. Note that a User must be assigned a specific Role
This article explains the actions of document request form
This article explains the Applicant Details
If a specific font is not available, you can use commercially free fonts or request a similar alternative. Paid fonts may also be used if the proper commercial license is purchased.
This article explains how to change the display format of date variables (e.g., issuedOn, certifiedOn) in the Template Design canvas.
Learn how to rename a duplicated (copied) template using the edit icon and understand why renaming is only allowed for Draft templates.
This article explains how to insert variables inside a paragraph, format them, and preview their actual values in Template Design.
This section explains how to Deactivate a User in the Accounts Section.
This section shows how to hide the Pie Chart (optional).
This section explains how to Unarchive a Batch.
This section shows you how to use a template that you made.
This section shows how to view your profile.
In Batch Issuance Type, the Mint PDF is specifically used for minting PDF files while the Mint File is used for any type of file.
This section provides information regarding the Mint PDF-only Batch Issuance feature called Make this Document Verifiable when Printed.
This section provides information regarding the Batch Issuance Feature: Save Processed Document in the System.
A User is a sub-account created under your Super Admin / IA account. It is used to provide access for roles such as Approvers, Releasers, Creators, and other authorized users.
No, FilPass requires access to the document layout to generate the hash. Without a readable design reference, the conversion cannot proceed.
This article explains the actions of document request form approval
This article explains the actions of document request form supporting documents
The Approver can reject any pending document with an Old Recipient Email. In the event there are duplicates, reject all the duplicates in that batch to leave only unique emails in the batch. You may a
This section explains how to Add a Role in the Accounts Section.
This section explains how to delete items from Bulk uploading documents.
This article explains how to create a flippable template in Template Design
This article explains how to search for templates using the template name or template ID.
This article explains how to upload static image assets, such as logos or signatures, to be placed in Template Design.
This section provides information regarding the Batch Issuance Feature: Send Processed Document to Recipient.
This article explains the actions of document request form application item settings
This section explains how to Archive a Role in the Accounts Section.
This section explains how to Create a Department in the Accounts Section.
This section demonstrates on how to delete an API key from the API tab.
This article explains how to filter templates based on department in Template Design.
This section explains how to upload a supporting document to your IA account.
This section explains the two types of users.
This section explains each bulk actions that can be used for the Batch Issuances.
This section provides an explanation regarding the feature: Audit Trail on Last Page.
Overview When setting up the FilPass TXT record, we recommend adding it to a subdomain (e.g., verified.domain.com or issuance.domain.com) rather than the root domain (e.g., domain.com). This article
document-request-form-applications-actions
This article explains the Payment tab
This article explains the actions of event approval
Unlike traditional paper credentials, eCredentials are digital, secure, and tamper-proof. They can be accessed instantly and shared easily, eliminating the need for physical copies and minimizing the
You can obtain your eCredentials through your educational institution or certification provider. Once issued, they are available on a secure platform where you can access, download, or share them at a
This section explains how to Archive a Department in the Accounts Section.
This section explains how to Edit a Department in the Accounts Section.
This section explains how to Unarchive a Role in the Accounts Section.
This article explains how Issuing Authority (IA) users can view Document Request Form Details
This article explains Recipient Applications Table
This article explains what the recipient document item is and its process
This article explains what the recipient document item is and its process
This article explains the Adding of Custom tab
This article explains the event approval tab
This article explains how to delete a template in Template Design.
This article explains how to download the invoice and receipt of document request form
This section explains how to Edit a Role in the Accounts Section.
Learn how to register for an event in FilPass by selecting an event, completing the registration form, choosing your ticket or item, making payment (if required), and submitting your registration.
This section explains how to Unarchive a Department in the Accounts Section.
Audit Logs are used to keep track of all changes made with relation to your account like creating, editing, and archiving a Batch Issuance.
This article explains how Issuing Authority (IA) can create an Event
The Date entry in the Batch Issuance Excel Template can be: Take note: Month can be full name or abbreviation - Apr / April Month can be lower or uppercase - april / APRIL Day can be one or two-di
This article explains the Adding of Custom tab
This article explains the Approval tab
This article explains the status of document request form
This article explains the document request form tabs within the Document Request Form
This article details the actions you can do in Event Module:
This article explains how Issuing Authority (IA) users can create Event
This article explains Document Request Form Applications Table
This article explains the overview of Document Request Form Applications
eCredentials are digital versions of your academic records, such as diplomas, transcripts, and certificates, stored securely online. They are accessible, verifiable, and easy to share with employers,
This article explains the overview of Recipient Applications
Issued documents may be revoked to maintain accuracy, security, and compliance.
This article explains Deletion of Custom tab
This article explains the Issuance tab
This article explains the External Remarks tab
This article explains the Payment tab
You can contact your institution for more details or visit the official website of the provider that issues your eCredentials. They can provide guidance on how to access and use the platform.
It will take up to 3 hours of inactivity before the system automatically logs out.
Your eCredentials will be available as long as your educational institution or credentialing provider maintains the digital record. Most platforms offer indefinite access to your credentials, provided
This article provides step-by-step instructions on how to submit your proof of payment using Bank as your selected payment method.
This article explains Document Request Form Approval Table
This article explains the actions of recipient applications
This article explains how the recipient can pay their respective event
This article explains how the recipient can pay their respective request document
Our e-certificates are sent using our own email system, so there is no impact on sending out emails due to the recent change to a new email server.
This article explains the Deletion of custom tab in Event
This article explains the actions of the attendee's table
This article explains how to download event invoices and receipts.
This article explains the event Issuance tab
This article explains the how to preview document request form
This article explains how Issuing Authority (IA) users can see the attendees of a specific event
This article explains Attendees Table
This article explains the SubUser Verification process after an Issuing Authority (IA) adds a user as a SubUser with a specific role.
Instant access: Get your credentials whenever you need them. Global accessibility: Share your credentials worldwide, instantly. Enhanced security: Prevent fraud and forgery with blockchain technolog
Learn what happens when your document reaches its expiration date, how expired documents appear in FilPass, and what actions you can take afterward.
If you notice an error in your eCredentials, contact your educational institution or credential issuer immediately. They can review and correct the information as necessary.
If you lose access to your account, contact the platform or your institution’s support team. They can assist in recovering your account or providing alternative methods to access your credentials.
Add, reorder, pin, hide, and remove social links (up to 7).
This article explains the Renaming of Custom tab
This article explains the Applicant Details of Event Module
This article explains the Guest tab
To keep your eCredentials secure, avoid sharing your login details. Only share your credentials through the platform’s official secure link or verification system.
This article explains how to add items
This article explains how to add supporting documents
Learn how to request a document through FilPass by selecting an institution, completing the application form, uploading supporting documents (if required), making payment (when applicable), and tracking your application until your document is released.
This article explains how to preview event form
This article explains how Issuing Authority (IA) users can set up a bundle under the Payment tab of the Event creation workflow.
This article explains Document Request Form Approval Table
This article explains the overview of the recipient applications events list
This article explains the Actions that the recipient can do in Recipient Applications Events List Actions
This article explains the Recipient Applications Events Registration
Learn what happens when an issued credential reaches its expiration date and how expired documents are displayed and managed by the Issuing Authority.
This article explains how Issuing Authority (IA) users can change the details and settings of the Event
Control which sections appear on your public card.
Choose your accent colour and background (solid or gradient).
This article explains the actions of document request form document settings
This article explains the item setting for event module
Find answers to common questions about how FilPass verifies digital documents, how QR code verification works, why unofficial QR codes can be misleading, how tampered documents are detected, and why documents must be verified through the issuing authority's official verification page.
This article explains how Issuing Authority (IA) users can create Document Request Form
Register a new dBizCard account with your name, email, and password.
Permanently remove a card from your dashboard.
Create and manage more than one card — each with its own link, content, and analytics.
This article explains Recipient Applications Events List Table
This article explains the Renaming of Custom tab
This article explains why certain actions are unavailable in an Archived Batch Issuance.
Add custom links with titles, descriptions, and tags; reorder, pin, and hide them.
Add the email and phone shown on your card; email is required to publish.
Quick answers to common dBizCard questions.
Set your display name, job title, company, bio, photo, and banner.
Create a new dBizCard from your dashboard and open it in the editor.
Temporarily hide your published card, then bring it back — without unpublishing.
Sign in to dBizCard with your email and password.
See exactly how your card looks to visitors, on mobile and desktop, before publishing.
Make your card live with its own public link and QR code.
Copy your card link, show a QR code, or share to social — straight from the dashboard.
Revert a published card back to a private draft.
Push your latest draft edits to the live public card.
Fixes for profile photo or banner uploads that fail.
Find your way around the dashboard: your cards, their status, and the actions available.
Save someone's dBizCard details straight to your phone or computer contacts.
Open a dBizCard by scanning its QR code with your phone.
Open dBizCard directly from your FilPass account — no separate password needed.
How dBizCard auto-saves your edits and what "draft saved" means for published cards.
What Draft, Published, Public, Hidden, and Unsaved changes mean.
