Overview

The error shown typically occurs when there is an issue with the TXT record value used during document verification.

Possible Causes & Solutions

1. Incorrect TXT Value Configuration

This issue may occur if:

• The TXT value was not copied correctly.
• Spaces or unintended characters were added during creation.

Solution:

• Client: Contact FilPass Support for immediate assistance
• Internal: Escalate to the Operations Manager

2. TXT Record Deleted

If the error suddenly appears after previously working, the TXT record may have been accidentally removed.

Solution:

• Client: Contact FilPass Support for immediate assistance
• Internal: Escalate to the Operations Manager

Notes:

• Always ensure the TXT value is copied exactly as provided
• Avoid adding spaces or modifying any characters
• Verify that the TXT record remains active in your DNS settings