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FilPass Help Center

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Document Verification — Frequently Asked Questions — FilPass Helpdesk
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All articles 315FilPass Release Notes 8Recipient 64Issuing Authority 192Frequently Asked Questions 49Technology Partner 1Testimonials 1

Frequently Asked Questions

Helpful answers to common questions about using FilPass, managing credentials, and data access.

All 49eCredentialsDocument VerificationRecipientIssuing AuthorityTemplate Design
Document Verification

How do Employers and Universities Access and Verify Electronic Documents on OpenCerts?

Step 1: Obtain the OpenCerts file from the applicant. Step 2: Verify the certificate by performing one of the following actions: Option A: Drag and drop the OpenCerts file onto the OpenCerts website

45 views18 Feb 2026
Document Verification

How Employers and Universities Access and Verify Electronic Documents on FilPass?

Step 1: Obtain the Document file from the applicant. Template Based File Sample: PDF File Sample: Mint File Sample: Step 2: Verify the certificate by performing one of the following actions: O

27 views18 Feb 2026
Document Verification

How to Add OpenCerts file to Skills Passport?

Step-by-step guide on how to upload and manually add an OpenCerts certificate to your Skills Passport.

26 views12 Mar 2026
Document Verification

Document Verification Error (TXT Record Verification Error) – Troubleshooting Guide

The error shown typically occurs when there is an issue with the TXT record value used during document verification.

19 views25 Mar 2026
Document Verification

How to Download the OpenCerts File Using the OpenCerts Verifier (From PDF Copy)

Learn how to retrieve and download your Web3.0 OpenCerts file by scanning the QR code on your PDF certificate.

13 views25 Feb 2026
Document Verification

How to Download the OpenCerts File (Recipient)

Learn how to download the OpenCerts file from your email to verify your digital certificate issued by the Issuing Authority.

12 views25 Feb 2026
Document Verification

Why Aren't My Changes Live?

Edits to a published card save to your draft — you must update the public card to make them live.

0 views22 Jul 2026