Document Verification Error (TXT Record Verification Error) – Troubleshooting Guide
The error shown typically occurs when there is an issue with the TXT record value used during document verification.
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Step 1: Obtain the OpenCerts file from the applicant.

Step 2: Verify the certificate by performing one of the following actions:


A “Valid” result confirms that:
If the document has been modified or corrupted:
Uploaded OpenCerts files are verified through the OpenCerts verification system. The verification process does not permanently store the uploaded file after validation.
Step-by-step guide on how to upload and manually add an OpenCerts certificate to your Skills Passport.
Learn how to download the OpenCerts file from your email to verify your digital certificate issued by the Issuing Authority.