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FilPass Help Center

Answers and guides for issuing, receiving, and verifying FilPass credentials.

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All articles 280FilPass Release Notes 8Recipient 31Issuing Authority 191Frequently Asked Questions 48Technology Partner 1Testimonials 1

Frequently Asked Questions

Helpful answers to common questions about using FilPass, managing credentials, and data access.

All 48Template Design
Frequently Asked Questions

Template Design Guidelines

Learn how to design compliant and professional certificates by following proper formatting, font guidelines, QR code placement, and required content standards.

73 views26 Mar 2026
Frequently Asked Questions

Why Can’t I Share My Credential to SeekPass?

Learn why some credentials cannot be shared to SeekPass and understand which Document Categories support SeekPass sharing.

46 views15 May 2026
Frequently Asked Questions

How do Employers and Universities Access and Verify Electronic Documents on OpenCerts?

Step 1: Obtain the OpenCerts file from the applicant. Step 2: Verify the certificate by performing one of the following actions: Option A: Drag and drop the OpenCerts file onto the OpenCerts website

45 views18 Feb 2026
Frequently Asked Questions

Are eCredentials recognized internationally?

Yes! eCredentials are becoming widely recognized and accepted worldwide by employers, universities, and professional organizations. Many global institutions are adopting digital credentials for their

34 views18 Feb 2026
Frequently Asked Questions

Are there any limitations to using eCredentials?

While eCredentials are widely accepted, some organizations may still require physical copies for verification. Always check the specific requirements of the institution or employer requesting your cre

30 views18 Feb 2026
Frequently Asked Questions

Are eCredentials secure?

Yes, eCredentials are stored on web3.0 technology, which makes them tamper-proof and verifiable. Your data is encrypted, ensuring it’s protected and cannot be altered or forged.

29 views18 Feb 2026
Frequently Asked Questions

How Employers and Universities Access and Verify Electronic Documents on FilPass?

Step 1: Obtain the Document file from the applicant. Template Based File Sample: PDF File Sample: Mint File Sample: Step 2: Verify the certificate by performing one of the following actions: O

27 views18 Feb 2026
Frequently Asked Questions

How to Add OpenCerts file to Skills Passport?

Step-by-step guide on how to upload and manually add an OpenCerts certificate to your Skills Passport.

26 views12 Mar 2026
Frequently Asked Questions

How to Perform a Hard Refresh on your browser?

A hard refresh is a way of clearing the browser's cache for a specific page, to force it to load the most recent version of a page. Follow the steps below to perform hard refresh on different brows

24 views18 Feb 2026
Frequently Asked Questions

Can I store multiple eCredentials on one platform?

Yes. In FilPass, users can store and manage multiple eCredentials within a single account, even if they are issued by different issuing authorities. Only credentials issued by official issuing auth

23 views12 Mar 2026
Template Design

How Do I Change Font Style & Size in Template Design?

This article explains how to change the font style and size of text and variables in the Template Design canvas.

23 views27 Apr 2026
Template Design

How Do I Change Text Color in Template Design?

This article explains how to change the color of text and variables in the Template Design canvas.

22 views27 Apr 2026