Helpful answers to common questions about using FilPass, managing credentials, and data access.
Learn how to design compliant and professional certificates by following proper formatting, font guidelines, QR code placement, and required content standards.
Step 1: Obtain the OpenCerts file from the applicant. Step 2: Verify the certificate by performing one of the following actions: Option A: Drag and drop the OpenCerts file onto the OpenCerts website
Learn why some credentials cannot be shared to SeekPass and understand which Document Categories support SeekPass sharing.
Yes! eCredentials are becoming widely recognized and accepted worldwide by employers, universities, and professional organizations. Many global institutions are adopting digital credentials for their
While eCredentials are widely accepted, some organizations may still require physical copies for verification. Always check the specific requirements of the institution or employer requesting your cre
Yes, eCredentials are stored on web3.0 technology, which makes them tamper-proof and verifiable. Your data is encrypted, ensuring it’s protected and cannot be altered or forged.
Step-by-step guide on how to upload and manually add an OpenCerts certificate to your Skills Passport.
Step 1: Obtain the Document file from the applicant. Template Based File Sample: PDF File Sample: Mint File Sample: Step 2: Verify the certificate by performing one of the following actions: O
A hard refresh is a way of clearing the browser's cache for a specific page, to force it to load the most recent version of a page. Follow the steps below to perform hard refresh on different brows
Yes. In FilPass, users can store and manage multiple eCredentials within a single account, even if they are issued by different issuing authorities. Only credentials issued by official issuing auth
This article explains how to change the font style and size of text and variables in the Template Design canvas.
This article explains how to change the color of text and variables in the Template Design canvas.
Learn how to retrieve and download your Web3.0 OpenCerts file by scanning the QR code on your PDF certificate.
FilPass allows recipients to securely share their Verifiable Credentials (VC) using multiple sharing methods. These sharing options help recipients distribute credentials professionally while maintain
The error shown typically occurs when there is an issue with the TXT record value used during document verification.
Overview of the different types of credentials that can be issued as eCredentials, including education, microcredentials, digital IDs, HR documents, and other official records.
The Approver can download the uploaded Excel from the "Upload" tab to view all the uploaded information. You may refer to this https://helpdesk.filpass.ph/article/how-to-download-uploaded-excel-file
For the Document Status Pending, the document becomes Pending when it is waiting for approval from one of the approvers. If it was already approved by the Approver and it was already approved before,
Yes! Employers, universities, and other organizations can verify your eCredentials instantly using a secure platform that checks the authenticity of the credentials. There is no need to wait for physi
This article explains how to allow long variable values (e.g., participant names) to automatically break into two lines in the Template Design canvas.
Yes! You can access your eCredentials on any device with an internet connection, including smartphones, tablets, laptops, or desktops, making it convenient and accessible at any time.
Yes, eCredentials can be printed if needed. However, their true value lies in their digital, verifiable format, which eliminates the risk of tampering or forgery.
Clients may purchase an initial allocation of licenses and document issuances. If your usage exceeds the initial allocation, you may continue using the service without interruption. Any additional usa
Explains what happens when a credential is revoked, including how it appears in the recipient’s account and how its revoked status is displayed.
