1. Item Fee

What it is:

The Item Fee is the base price of the product, ticket, or service being purchased.

Who sets it:

This amount is determined by the Issuing Authority (such as an event organizer, government office, or service provider). The Filpass platform does not control or modify this price.

Sample:

VIP Ticket – PHP 1,000

This PHP 1,000 represents the official selling price of the item before any transaction-related fees are applied (unless Inclusive Fee is enabled — see section below).

2. Platform Fee

What it is:

The Platform Fee is a service charge collected for using the Filpass platform to complete the transaction.

How it works:

• It is charged per transaction
• It is separate from the item price (under Exclusive setup)
• It is added on top of the item fee

Sample (Exclusive Setup):

Platform Fee – PHP 100

This PHP 100 is applied once for the entire transaction.

3. Gateway Processing Fee (3%)

What it is:

The Gateway Processing Fee is charged by the payment gateway provider for securely processing the payment (e.g., credit card, e-wallet, or online banking).

How it is calculated:

• The fee rate is 3%
• It is computed based on the transaction amount processed through the gateway
• It is displayed separately in the breakdown

Sample:

Processing Fee – PHP 33

Sample Payment Breakdown

When completing a transaction, your total payment is composed of separate charges. Each fee serves a different purpose and is calculated differently. Below is a detailed explanation using the sample breakdown shown on the payment page.

Inclusive Fee Option

If the Inclusive Fee option is selected, the fee structure works differently.

Under Inclusive setup:

• The Platform Fee is already included in the item price
• If VAT applies, the VAT is also already included in the item price
• No additional platform fee is added on top

Example (Inclusive Setup):

If the item price is PHP 1,000 and Inclusive is enabled:

• The PHP 1,000 already includes the Platform Fee
• If VAT applies, it is also already included in the PHP 1,000
• The amount shown as the item price is the final base amount before gateway processing fee (if applicable)

Issuing Authorities must consider this when setting the item price, since the platform fee (and VAT, if applicable) will be deducted from the displayed amount rather than added on top.

How to Check Your Platform Fee

To view your configured platform fee value, refer to this guide: https://helpdesk.filpass.ph/article/how-do-i-see-my-platform-fee