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FilPass Help Center

Answers and guides for issuing, receiving, and verifying FilPass credentials.

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Workflow — Issuing Authority — FilPass Helpdesk
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All articles 323FilPass Release Notes 8Recipient 67Issuing Authority 194Frequently Asked Questions 52Technology Partner 1Testimonials 1

Issuing Authority

FilPass Issuing Authority is the platform for institutions to issue and manage official FilPass credentials and documents.

All 194Getting StartedFrequently Asked QuestionsDashboardRecipient ModuleBatch IssuanceTemplate DesignWorkflowAPIAudit LogsProfile SettingsAccount SettingsSuper AdminDocument Request ModuleEvent ModuleUser Management
Workflow

Download Applications

This section explains how to download Applications from a Workflow.

83 views20 Feb 2026
Workflow

Approval Tab

This section explains the Approval Tab of a Workflow.

78 views25 Feb 2026
Workflow

Add Field Section

This section explains how to add fields in a Custom Tab of a Workflow.

74 views20 Feb 2026
Workflow

How to Publish Workflow?

This section explains how to publish your Workflow.

64 views23 Feb 2026
Workflow

Create Workflow

This section explains how to create a Workflow.

63 views20 Feb 2026
Workflow

Workflow List

This section explains how the basic navigation of the Workflow List Tab.

55 views28 Jan 2026
Workflow

Workflow Item Fee, Platform Fee, and Gateway Processing Fee

This article explains the Item Fee, Platform Fee, and 3% Gateway Processing Fee included in your total payment.

43 views12 Mar 2026
Workflow

How to view Workflow Details?

This section explains the Workflow Details of a Workflow.

39 views
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23 Feb 2026
Workflow

Payment Tab

This section explains the Payment Tab of a Workflow.

35 views23 Feb 2026
Workflow

Are Refunds Allowed for Processed Payments?

Processed payments are final and cannot be cancelled, reversed, or refunded through the platform.

34 views18 Feb 2026
Workflow

Workflow Applications Actions

This section explains the Actions you can do within the Workflow Applications Tab.

33 views12 Mar 2026
Workflow

Workflow Issuance Tab

This section explains the Issuance Tab of a Workflow.

32 views12 Mar 2026