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Frequently Asked Questions — Issuing Authority — FilPass Helpdesk
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All articles 323FilPass Release Notes 8Recipient 67Issuing Authority 194Frequently Asked Questions 52Technology Partner 1Testimonials 1

Issuing Authority

FilPass Issuing Authority is the platform for institutions to issue and manage official FilPass credentials and documents.

All 194Getting StartedFrequently Asked QuestionsDashboardRecipient ModuleBatch IssuanceTemplate DesignWorkflowAPIAudit LogsProfile SettingsAccount SettingsSuper AdminDocument Request ModuleEvent ModuleUser Management
Frequently Asked Questions

OTP Email Not Received: How to Release FilPass OTP Emails from Microsoft Quarantine

If users are not receiving OTP emails from FilPass, the emails may have been quarantined by Microsoft 365. The Microsoft 365 administrator should check Security > Email & collaboration > Review > Quarantine, release the affected OTP email, and mark it as a false positive so future OTP emails are less likely to be blocked.

18 views02 Jul 2026