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FilPass Help Center

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Workflow — Issuing Authority — FilPass Helpdesk

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All articles 323 FilPass Release Notes 8 Recipient 67 Issuing Authority 194 Frequently Asked Questions 52 Technology Partner 1 Testimonials 1

Issuing Authority

FilPass Issuing Authority is the platform for institutions to issue and manage official FilPass credentials and documents.

All 194 Getting Started Frequently Asked Questions Dashboard Recipient Module Batch Issuance Template Design Workflow API Audit Logs Profile Settings Account Settings Super Admin Document Request Module Event Module User Management

Download Applications

This section explains how to download Applications from a Workflow.

83 views20 Feb 2026

Approval Tab

This section explains the Approval Tab of a Workflow.

78 views25 Feb 2026

Add Field Section

This section explains how to add fields in a Custom Tab of a Workflow.

74 views20 Feb 2026

How to Publish Workflow?

This section explains how to publish your Workflow.

64 views23 Feb 2026

Create Workflow

This section explains how to create a Workflow.

63 views20 Feb 2026

Workflow List

This section explains how the basic navigation of the Workflow List Tab.

55 views28 Jan 2026

Workflow Item Fee, Platform Fee, and Gateway Processing Fee

This article explains the Item Fee, Platform Fee, and 3% Gateway Processing Fee included in your total payment.

43 views12 Mar 2026

How to view Workflow Details?

This section explains the Workflow Details of a Workflow.

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23 Feb 2026

Payment Tab

This section explains the Payment Tab of a Workflow.

35 views23 Feb 2026

Are Refunds Allowed for Processed Payments?

Processed payments are final and cannot be cancelled, reversed, or refunded through the platform.

34 views18 Feb 2026

Workflow Applications Actions

This section explains the Actions you can do within the Workflow Applications Tab.

33 views12 Mar 2026

Workflow Issuance Tab

This section explains the Issuance Tab of a Workflow.

32 views12 Mar 2026

Custom Field

This section shows how to add custom fields to the Workflow.

27 views23 Feb 2026

How to Add a New Custom Tab

This section shows you how add a new custom tab in your Workflow.

20 views24 Feb 2026

How to Preview Workflow?

This section shows how to preview your workflow

20 views24 Feb 2026

Workflow Actions

This section details the actions you can do in Workflow List:

17 views26 Jan 2026

Workflow Application

This section explains the Workflow Applications Tab of the navigation bar.

17 views23 Feb 2026

Workflow Applications Table

This section explains the Workflow Applications table.

17 views23 Feb 2026

Workflow Status

The following is a simple guide to teach the reader how to get different statuses in Workflows.

17 views28 Jan 2026

How to Rename a Custom Tab

This section shows you how to rename a custom tab in your Workflow.

15 views24 Feb 2026

Workflow Tabs

This section explains the Workflow Tabs within the Workflow List Tab.

15 views28 Jan 2026

View Applications

This section explains how to View Applications of a specific workflow

14 views23 Feb 2026

Production Workflow Payment Process

A platform fee is applied, along with a 3% payment gateway fee, in addition to the item cost. Payments are processed through the FilPass PayMongo account, where they are verified against the workflow

13 views18 Feb 2026

How to Delete a Custom Tab

This section shows you how to delete a custom tab in Workflow.

12 views24 Feb 2026