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Which email address are the eCredentials emailed from, and will the recent change to our email server affect this? — FilPass Helpdesk

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Which email address are the eCredentials emailed from, and will the recent change to our email server affect this?

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Which email address are the eCredentials emailed from, and will the recent change to our email server affect this?

Last updated: 18 Feb 20264 views

Our e-certificates are sent using our own email system, so there is no impact on sending out emails due to the recent change to a new email server.

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Frequently Asked QuestionsIssuing Authority

How long does it take for the system to automatically logout?

It will take up to 3 hours of inactivity before the system automatically logs out.

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18 Feb 20263 views

Frequently Asked QuestionsIssuing Authority

As the Approver, how do I view Information on Excel?

The Approver can download the uploaded Excel from the "Upload" tab to view all the uploaded information. You may refer to this https://helpdesk.filpass.ph/article/how-to-download-uploaded-excel-file

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18 Feb 202618 views

Frequently Asked QuestionsIssuing Authority

Billing for Additional Licenses and Issuances (Pre-Purchase Model)

Clients may purchase an initial allocation of licenses and document issuances. If your usage exceeds the initial allocation, you may continue using the service without interruption. Any additional usa

05 Mar 202615 views

Frequently Asked QuestionsIssuing Authority

Can I implement a password – protection on my files when uploading it on the system?

No, FilPass requires access to the document layout to generate the hash. Without a readable design reference, the conversion cannot proceed.

18 Feb 20269 views

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Which email address are the eCredentials emailed from, and will the recent change to our email server affect this?

Related Articles

How long does it take for the system to automatically logout?

As the Approver, how do I view Information on Excel?

Billing for Additional Licenses and Issuances (Pre-Purchase Model)

Can I implement a password – protection on my files when uploading it on the system?