How to Apply for a Document Request
On this page
Overview
The Document Request module allows Recipients to request official documents from participating institutions directly through FilPass.
Instead of visiting an institution in person, you can complete the entire request process online—from selecting a document request form and submitting your application to making payments (if required) and receiving your issued document.
Video Tutorial
🎥Watch the demo below for a complete walkthrough of the Document Request process.
Steps to Apply for a Document Request
Step 1: Log in to Your FilPass Account
Log in using your registered email address and password.
After signing in, you'll receive a One-Time Password (OTP) in your registered email.
Enter the OTP to verify your identity and access your Recipient Dashboard.
Step 2: Open the Document Request Module
From the Recipient Dashboard:
Navigate to:
Applications → Document Request
Click the Request Document button to begin a new application.
Step 3: Select an Institution
Use the Institution search field to find the organization where you want to request a document.
You can:
- Search by institution name.
- Browse the list manually.
After selecting an institution, FilPass will display all available request forms published by that organization.
Step 4: Select a Document Request Form
Review the available forms and locate the document you need.
Examples include:
- Transcript Request
- Certificate Request
- Diploma Request
- School Clearance
Click Apply beside your chosen form.
Step 5: Complete the Application Form
The application form is organized into several tabs depending on how the Issuing Authority configured the workflow.
Applicant Details
Provide all required personal information requested by the institution.
This may include:
- Full Name
- Contact Information
- Address
- Student or Employee Information
- Other required applicant details
Fields marked with an asterisk (*) are required and must be completed before proceeding.
Items
Select the document or documents you want to request.
Some request forms allow multiple document requests within a single application.
Choose the item(s) that apply to your request.
Supporting Documents (If Required)
Some document requests require supporting files.
Examples include:
- Valid ID
- Authorization Letter
- Proof of Payment
- Proof of Enrollment
- Other institution-required documents
Upload all required files before continuing.
Note:
This tab only appears if the selected request requires supporting documents.
Payment (If Required)
If payment is required, the Payment tab displays your invoice.
Review:
- Document fees
- Total amount due
- Payment breakdown
Verify the information before submitting your request.
Step 6: Save, Submit, or Cancel
After completing all required information, choose one of the available actions.
Save Draft
Click Save Draft if you're not ready to submit your application.
Your progress will be saved so you can continue completing the request later.
Submit
Click Submit once you've reviewed your application.
Submitting your request officially sends it to the Issuing Authority for review and processing.
Cancel
Click Cancel if you no longer wish to continue.
Note:
Cancelling your application removes all entered information that has not been submitted.
Step 7: Monitor Your Application
After submission, the Issuing Authority begins reviewing your request.
Depending on the configured workflow, you may receive email notifications for:
- Payment requests
- Application updates
- Approval notifications
- Document release notifications
If payment is required, be sure to complete it promptly to avoid delays in processing.
Once payment has been confirmed (if applicable), the Issuing Authority will continue processing your request.
When your document is ready, you'll receive another notification informing you that it has been released.
Result
After successfully submitting your application:
- Your request is sent to the selected institution.
- Your application appears in Applications for tracking.
- Email notifications keep you informed throughout the process.
- Once approved and completed, your document becomes available in your Documents section.
Important Notes
- ❗ Only published Document Request Forms are available for application.
- ❗ Available request forms depend on the selected institution.
- ❗ Some forms require supporting documents before submission.
- ❗ Some requests require payment before processing can continue.
- ❗ Save Draft allows you to continue your application later.
- ❗ Cancelling an application removes all unsaved information.
Best Practice 💡
For a smoother application experience:
- ✔ Select the correct institution before choosing a form.
- ✔ Complete all required fields accurately.
- ✔ Upload clear and readable supporting documents.
- ✔ Review your invoice carefully before submitting.
- ✔ Use Save Draft if you need to complete your application later.
- ✔ Check your email regularly for payment instructions and application updates.
Common Questions
Q: Why can't I see any Document Request Forms?
A: Make sure you've selected an institution. If no forms appear, the institution may not have any published request forms available.
Q: Can I continue my application later?
A: Yes. Click Save Draft to save your progress and continue your application at a later time.
Q: Why can't my request be processed?
A: If your request requires payment, processing will only continue after your payment has been completed and confirmed.
Q: How will I know if my document is ready?
A: FilPass sends email notifications throughout the application process, including when payment is required, when your application status changes, and when your document has been released.