Browse the full FilPass knowledge base by category.
Welcome to FilPass! This guide is designed to help new users become familiar with the FilPass platform by providing a recommended learning path, onboarding videos, and Helpdesk resources. Whether y
This section provides a step-by-step guide on creating a FilPass Recipient Account.
This section explains to the user how to verify Issued Documents from the system.
This guide explains how to embed the FilPass Custom Verifier on your website using the official verifier script and component. Once embedded, visitors can verify FilPass-issued documents directly from
This section shows how you can download your digital ID or documents from FilPass.
This section provides information using Check-in in Batch Issuance.
The FilPass Custom Verifier allows institutions to verify their own credentials, supporting both OpenCerts files and PDF certificates while preventing verification by other organizations.
This section explains the Access Level of your IA.
This section explains how to download the issued document.
Certificates are accessed through the recipient’s FilPass account and are not sent as email attachments.
This section explains how to download Applications from a Workflow.
This section explains the Approval Tab of a Workflow.
This section explains how to issue documents using the Template-Based Issuance Type through Batch Issuance.
This section explains how to add fields in a Custom Tab of a Workflow.
Learn how to design compliant and professional certificates by following proper formatting, font guidelines, QR code placement, and required content standards.
Follow the steps below to add a TXT record to your domain’s DNS settings. This is commonly required for domain ownership verification or system integration.
Recipient Profile Simplification The following fields have been removed from Recipient Profile Setup: TIN Number PhilSys Number (PSN) PhilSys Card Number (PCN) Batch Issuance Improved Batch Is
This section explains how to publish your Workflow.
This section explains how to create a Workflow.
This section explains how to verify your email address.
This section explains how to approve issued documents in two ways.
This section explains how you can add and remove an Admin role in the Accounts Section.
This section explains how the basic navigation of the Workflow List Tab.
The API Keys Management module allows administrators to generate, manage, and revoke API keys used to integrate external applications with the platform.
This section demonstrates the resending of document email to Recipients.
This section shows you how to map a draft template that you made.
This section explains how to share your document to SEEK Pass.
This section explains how to reset your password in case you forgot your password.
This section shows how to change your password.
This section explains the White Label Verifier of your IA Profile and how to change it.
Step 1: Obtain the OpenCerts file from the applicant. Step 2: Verify the certificate by performing one of the following actions: Option A: Drag and drop the OpenCerts file onto the OpenCerts website
Learn why some credentials cannot be shared to SeekPass and understand which Document Categories support SeekPass sharing.
This section allows users to reset or change their password if they have forgotten it, to ensuring continued secure access to their account.
This article explains the Item Fee, Platform Fee, and 3% Gateway Processing Fee included in your total payment.
Document Request Module (DRM) Launch Last updated: 2026 June 30 We're excited to introduce the Document Request Module (DRM) in FilPass V2. This new module provides organizations with a complete e
FilPass V2 introduces a refreshed design and a more streamlined experience across the platform. This release focuses on improved usability, clearer navigation, and enhanced controls for managing issuances, approvals, and records.
This section explains the Workflow Details of a Workflow.
This section explains how to issue a Mint PDF via Batch Issuance.
This section explains how to revoke a document from the recipient.
Yes! eCredentials are becoming widely recognized and accepted worldwide by employers, universities, and professional organizations. Many global institutions are adopting digital credentials for their
The Batch Issuance Domain Setup page allows your organization to verify domain ownership by configuring a DNS TXT Record.
The White Label Verified module allows Issuing Authorities (IA) to embed a custom document verification widget directly into their own website.
This section explains the Payment Tab of a Workflow.
This section provides information using the Document Release Controller in Batch Issuance.
Processed payments are final and cannot be cancelled, reversed, or refunded through the platform.
This section explains the Actions you can do within the Workflow Applications Tab.
While eCredentials are widely accepted, some organizations may still require physical copies for verification. Always check the specific requirements of the institution or employer requesting your cre
This section shows how to add or change your profile picture.
This section shows you how to create a Template for Template Based issuance.
This section shows how to view and download the invoices for your previous transactions.
This section explains the Issuance Tab of a Workflow.
This section explains the Audit Logs of the Uploads.
This section explains how to set up your Batch Issuance Domain.
This section provides information using Approval Type in Batch Issuance.
Yes, eCredentials are stored on web3.0 technology, which makes them tamper-proof and verifiable. Your data is encrypted, ensuring it’s protected and cannot be altered or forged.
The Uploads page allows users to view, monitor, and download files they have uploaded into the system. This page provides visibility into file status, processing progress, and related batch information.
This section explains each Batch Document Status.
Step-by-step guide on how to upload and manually add an OpenCerts certificate to your Skills Passport.
This section to email for Registration for process your account.
This section explains how to check the shared status of your Verifiable Credentials.
This section introduces the sections of Template Design.
This section explains the Logs of Audit Logs.
This section shows how to add custom fields to the Workflow.
Step 1: Obtain the Document file from the applicant. Template Based File Sample: PDF File Sample: Mint File Sample: Step 2: Verify the certificate by performing one of the following actions: O
February 2026 Release Update This update includes feature enhancements, documentation improvements, and issue fixes that improve accuracy, visibility, and reliability across the platform. All items l
This section explains how to see your platform fee.
This section explains how to Add a User in the Accounts Section.
This section explains how to share your document to LinkedIn.
This section explains how to reset your password in case you forgot your password.
This section explains how to revoke a document from the recipient.
This section explains how to shared of your Email to add Share Verifiable Credentials (VC).
This section demonstrates the use of the View action in the Recipients tab.
Elisha Baraoidan Philippines Antipolo Campus, 2024 BSBA – Marketing Management Using e-Credentials provided by OLFU and FilPass has significantly streamlined my work, especially when it comes to ful
This section demonstrates how to add an API key from the API tab.
A hard refresh is a way of clearing the browser's cache for a specific page, to force it to load the most recent version of a page. Follow the steps below to perform hard refresh on different brows
This section explains how to validate the email you provided during registration.
The All Credentials section displays every credential on record, regardless of status (Approved or Expired).
A Technology Partner integrates FilPass into their platforms or applications using FilPass APIs and technical documentation to enable streamlined integration. This allows for the issuance, verificatio
This section explains what the Recipient Dashboard is and the actions that can be done in the system.
The Account Audit Logs module is a central administrative repository designed to provide a comprehensive, chronological record of all modifications made to the system’s organizational structure and user permissions. This module is a critical component for maintaining security, transparency, and accountability within the platform.
Yes. In FilPass, users can store and manage multiple eCredentials within a single account, even if they are issued by different issuing authorities. Only credentials issued by official issuing auth
This article explains how to change the font style and size of text and variables in the Template Design canvas.
This section explains how to download your previously uploaded excel file.
SeekPass Integration Release Notes This release introduces SeekPass integration, enabling recipients to securely store and share their FilPass-issued documents through SeekPass. What’s New FilPass
Learn how to create, manage, and publish events, handle attendee registrations, process approvals and payments, and issue digital credentials using the FilPass Event Module.
This article explains how to change the color of text and variables in the Template Design canvas.
This section explains how to Reject an Issued document.
This section explains how to share your Verifiable Credential (VC) through QR Code.
The Batch tab within the Audit Logs page provides a detailed record of all batch-related activities performed within the system. This includes actions such as batch creation, updates, workflow initiation, and batch issuance activities.
The Audit Logs page allows users to track all recorded system activities within their account.
There are two ways for an Issuing Authority to approve documents.
This section explains how to issue a Mint File via batch issuance.
Template Design is the section where you can create, edit, and manage templates used for Batch Issuance.
The error shown typically occurs when there is an issue with the TXT record value used during document verification.
FilPass allows recipients to securely share their Verifiable Credentials (VC) using multiple sharing methods. These sharing options help recipients distribute credentials professionally while maintain
This article explains how the recipient can request document
This section shows you how add a new custom tab in your Workflow.
This section explains how to Archive a Batch.
This section explains how to bulk upload images with a Template Based issuance or Batch Issuances that require a Photo.
This section shows how to preview your workflow
This section provides information using Schedule Release Date in Batch Issuance.
This section explains how to Delete a Batch Issuance.
The Platform Fee page displays the current system-configured platform fee applied to transactions within the system.
Overview of the different types of credentials that can be issued as eCredentials, including education, microcredentials, digital IDs, HR documents, and other official records.
The Approver can download the uploaded Excel from the "Upload" tab to view all the uploaded information. You may refer to this https://helpdesk.filpass.ph/article/how-to-download-uploaded-excel-file
For the Document Status Pending, the document becomes Pending when it is waiting for approval from one of the approvers. If it was already approved by the Approver and it was already approved before,
This article explains how to create a badge template in Template Design.
Learn how Issuing Authorities can download OpenCerts and PDF files from the FilPass v2 system via the Audit Log.
