Browse the full FilPass knowledge base by category.
Welcome to FilPass! This guide is designed to help new users become familiar with the FilPass platform by providing a recommended learning path, onboarding videos, and Helpdesk resources. Whether y
This section provides a step-by-step guide on creating a FilPass Recipient Account.
This section explains to the user how to verify Issued Documents from the system.
This guide explains how to embed the FilPass Custom Verifier on your website using the official verifier script and component. Once embedded, visitors can verify FilPass-issued documents directly from
This section shows how you can download your digital ID or documents from FilPass.
This section provides information using Check-in in Batch Issuance.
The FilPass Custom Verifier allows institutions to verify their own credentials, supporting both OpenCerts files and PDF certificates while preventing verification by other organizations.
This section explains the Access Level of your IA.
This section explains how to download the issued document.
Certificates are accessed through the recipient’s FilPass account and are not sent as email attachments.
This section explains how to download Applications from a Workflow.
This section explains the Approval Tab of a Workflow.
This section explains how to issue documents using the Template-Based Issuance Type through Batch Issuance.
This section explains how to add fields in a Custom Tab of a Workflow.
Learn how to design compliant and professional certificates by following proper formatting, font guidelines, QR code placement, and required content standards.
Follow the steps below to add a TXT record to your domain’s DNS settings. This is commonly required for domain ownership verification or system integration.
Recipient Profile Simplification The following fields have been removed from Recipient Profile Setup: TIN Number PhilSys Number (PSN) PhilSys Card Number (PCN) Batch Issuance Improved Batch Is
This section explains how to publish your Workflow.
This section explains how to create a Workflow.
This section explains how to verify your email address.
This section explains how to approve issued documents in two ways.
This section explains how you can add and remove an Admin role in the Accounts Section.
This section explains how the basic navigation of the Workflow List Tab.
The API Keys Management module allows administrators to generate, manage, and revoke API keys used to integrate external applications with the platform.
This section demonstrates the resending of document email to Recipients.
This section shows you how to map a draft template that you made.
This section explains how to share your document to SEEK Pass.
This section explains how to reset your password in case you forgot your password.
This section shows how to change your password.
This section explains the White Label Verifier of your IA Profile and how to change it.
Step 1: Obtain the OpenCerts file from the applicant. Step 2: Verify the certificate by performing one of the following actions: Option A: Drag and drop the OpenCerts file onto the OpenCerts website
Learn why some credentials cannot be shared to SeekPass and understand which Document Categories support SeekPass sharing.
This section allows users to reset or change their password if they have forgotten it, to ensuring continued secure access to their account.
This article explains the Item Fee, Platform Fee, and 3% Gateway Processing Fee included in your total payment.
Document Request Module (DRM) Launch Last updated: 2026 June 30 We're excited to introduce the Document Request Module (DRM) in FilPass V2. This new module provides organizations with a complete e
FilPass V2 introduces a refreshed design and a more streamlined experience across the platform. This release focuses on improved usability, clearer navigation, and enhanced controls for managing issuances, approvals, and records.
This section explains the Workflow Details of a Workflow.
This section explains how to issue a Mint PDF via Batch Issuance.
This section explains how to revoke a document from the recipient.
The Batch Issuance Domain Setup page allows your organization to verify domain ownership by configuring a DNS TXT Record.
The White Label Verified module allows Issuing Authorities (IA) to embed a custom document verification widget directly into their own website.
This section explains the Payment Tab of a Workflow.
This section provides information using the Document Release Controller in Batch Issuance.
Yes! eCredentials are becoming widely recognized and accepted worldwide by employers, universities, and professional organizations. Many global institutions are adopting digital credentials for their
Processed payments are final and cannot be cancelled, reversed, or refunded through the platform.
This section explains the Actions you can do within the Workflow Applications Tab.
While eCredentials are widely accepted, some organizations may still require physical copies for verification. Always check the specific requirements of the institution or employer requesting your cre
This section shows how to add or change your profile picture.
