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FilPass Help Center

Answers and guides for issuing, receiving, and verifying FilPass credentials.

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Issuing Authority — FilPass Helpdesk
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All articles 318FilPass Release Notes 8Recipient 65Issuing Authority 192Frequently Asked Questions 51Technology Partner 1Testimonials 1

Issuing Authority

FilPass Issuing Authority is the platform for institutions to issue and manage official FilPass credentials and documents.

All 192Getting StartedFrequently Asked QuestionsDashboardRecipient ModuleBatch IssuanceTemplate DesignWorkflowAPIAudit LogsProfile SettingsAccount SettingsSuper AdminDocument Request ModuleEvent ModuleUser Management
Getting Started

Getting Started with FilPass

Welcome to FilPass! This guide is designed to help new users become familiar with the FilPass platform by providing a recommended learning path, onboarding videos, and Helpdesk resources. Whether y

491 views29 Jul 2026
Batch Issuance

How to Verify Issued Document

This section explains to the user how to verify Issued Documents from the system.

182 views27 Jan 2026
Profile Settings

How to Integrate the FilPass Custom Verifier Into Your Website

This guide explains how to embed the FilPass Custom Verifier on your website using the official verifier script and component. Once embedded, visitors can verify FilPass-issued documents directly from

160 views27 Jan 2026
Batch Issuance

What is the Check-In Feature?

This section provides information using Check-in in Batch Issuance.

112 views05 Feb 2026
Profile Settings

Access Level

This section explains the Access Level of your IA.

88 views28 Jan 2026
Batch Issuance

How to Download Issued Documents

This section explains how to download the issued document.

88 views28 Jan 2026
Workflow
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Download Applications

This section explains how to download Applications from a Workflow.

82 views20 Feb 2026
Workflow

Approval Tab

This section explains the Approval Tab of a Workflow.

78 views25 Feb 2026
Batch Issuance

How to Create a Template-Based Batch Issuance?

This section explains how to issue documents using the Template-Based Issuance Type through Batch Issuance.

76 views27 Jan 2026
Workflow

Add Field Section

This section explains how to add fields in a Custom Tab of a Workflow.

73 views20 Feb 2026
Super Admin

How to Add a TXT Record

Follow the steps below to add a TXT record to your domain’s DNS settings. This is commonly required for domain ownership verification or system integration.

72 views28 Jan 2026
Workflow

How to Publish Workflow?

This section explains how to publish your Workflow.

64 views23 Feb 2026
Workflow

Create Workflow

This section explains how to create a Workflow.

63 views20 Feb 2026
Getting Started

How to Verify Email

This section explains how to verify your email address.

62 views28 Jan 2026
Batch Issuance

How to Approve Issued Documents?

This section explains how to approve issued documents in two ways.

60 views27 Jan 2026
Account Settings

Admin Role

This section explains how you can add and remove an Admin role in the Accounts Section.

56 views27 Jan 2026
Workflow

Workflow List

This section explains how the basic navigation of the Workflow List Tab.

55 views28 Jan 2026
API

API Keys Management User Guide

The API Keys Management module allows administrators to generate, manage, and revoke API keys used to integrate external applications with the platform.

54 views24 Feb 2026
Recipient Module

How to Resend Document Email to Recipients?

This section demonstrates the resending of document email to Recipients.

54 views28 Jan 2026
Template Design

How to Map a Template?

This section shows you how to map a draft template that you made.

52 views23 Apr 2026
Getting Started

I forgot my password

This section explains how to reset your password in case you forgot your password.

51 views19 Feb 2026
Getting Started

How do I change my password?

This section shows how to change your password.

48 views28 Jan 2026
Issuing Authority

How do I change my White Label Verifier?

This section explains the White Label Verifier of your IA Profile and how to change it.

47 views27 Jan 2026
Workflow

Workflow Item Fee, Platform Fee, and Gateway Processing Fee

This article explains the Item Fee, Platform Fee, and 3% Gateway Processing Fee included in your total payment.

43 views12 Mar 2026
Workflow

How to view Workflow Details?

This section explains the Workflow Details of a Workflow.

39 views23 Feb 2026
Batch Issuance

How to create Mint PDF Batch issuance

This section explains how to issue a Mint PDF via Batch Issuance.

38 views28 Jan 2026
Batch Issuance

How to Revoke a Document?

This section explains how to revoke a document from the recipient.

37 views27 Jan 2026
Profile Settings

Issuing Authorities TXT Record Setup User Guide

The Batch Issuance Domain Setup page allows your organization to verify domain ownership by configuring a DNS TXT Record.

35 views25 Feb 2026
Profile Settings

Issuing Authorities White Label Verifier User Guide

The White Label Verified module allows Issuing Authorities (IA) to embed a custom document verification widget directly into their own website.

35 views25 Feb 2026
Workflow

Payment Tab

This section explains the Payment Tab of a Workflow.

35 views23 Feb 2026
Batch Issuance

What is Document Release Controller?

This section provides information using the Document Release Controller in Batch Issuance.

35 views28 Jan 2026
Workflow

Are Refunds Allowed for Processed Payments?

Processed payments are final and cannot be cancelled, reversed, or refunded through the platform.

34 views18 Feb 2026
Workflow

Workflow Applications Actions

This section explains the Actions you can do within the Workflow Applications Tab.

33 views12 Mar 2026
Account Settings

How do I add or change my profile picture?

This section shows how to add or change your profile picture.

32 views28 Jan 2026
Template Design

How to Create a Template

This section shows you how to create a Template for Template Based issuance.

32 views28 Jan 2026
Workflow

Workflow Issuance Tab

This section explains the Issuance Tab of a Workflow.

32 views12 Mar 2026