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FilPass Help Center

Answers and guides for issuing, receiving, and verifying FilPass credentials.

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All articles 280FilPass Release Notes 8Recipient 31Issuing Authority 191Frequently Asked Questions 48Technology Partner 1Testimonials 1

Browse all articles

Browse the full FilPass knowledge base by category.

Issuing Authority

Getting Started with FilPass

Welcome to FilPass! This guide is designed to help new users become familiar with the FilPass platform by providing a recommended learning path, onboarding videos, and Helpdesk resources. Whether y

468 views13 Jul 2026
Recipient

How to Create a Recipient Account?

This section provides a step-by-step guide on creating a FilPass Recipient Account.

220 views11 Jun 2026
Issuing Authority

How to Verify Issued Document

This section explains to the user how to verify Issued Documents from the system.

181 views27 Jan 2026
Issuing Authority

How to Integrate the FilPass Custom Verifier Into Your Website

This guide explains how to embed the FilPass Custom Verifier on your website using the official verifier script and component. Once embedded, visitors can verify FilPass-issued documents directly from

158 views27 Jan 2026
Issuing Authority

What is the Check-In Feature?

This section provides information using Check-in in Batch Issuance.

112 views05 Feb 2026
Recipient

How to Download Documents

This section shows how you can download your digital ID or documents from FilPass.

106 views15 Jul 2026
Issuing Authority

Access Level

This section explains the Access Level of your IA.

88 views28 Jan 2026
Issuing Authority

How to Download Issued Documents

This section explains how to download the issued document.

85 views28 Jan 2026
Recipient

How Recipients Can Access Their Certificate (PH Clients)

Certificates are accessed through the recipient’s FilPass account and are not sent as email attachments.

83 views18 Feb 2026
Issuing Authority

Download Applications

This section explains how to download Applications from a Workflow.

82 views20 Feb 2026
Issuing Authority

Approval Tab

This section explains the Approval Tab of a Workflow.

78 views25 Feb 2026
FilPass Release Notes

FilPass Custom Verifier

The FilPass Custom Verifier allows institutions to verify their own credentials, supporting both OpenCerts files and PDF certificates while preventing verification by other organizations.

78 views15 Apr 2026