Skip to content
FilPassFilPassHelp Center
HomeBrowse all
Categories
LoadingLoadingLoadingLoadingLoadingLoading

Loading articles

Fetching the knowledge base.

Loading

Loading title

Fetching article summary.

Loading

Loading title

Fetching article summary.

Loading

Loading title

Fetching article summary.

Loading

Loading title

Fetching article summary.

Loading

Loading title

Fetching article summary.

Loading

Loading title

Fetching article summary.

FilPass Help Center

Answers and guides for issuing, receiving, and verifying FilPass credentials.

Help Center

  • Home
  • Browse all
  • Search
© 2026 FilPass. All rights reserved.
Accessibility
Account Settings — Issuing Authority — FilPass Helpdesk
Home/Issuing Authority/Account Settings
Categories
All articles 323FilPass Release Notes 8Recipient 67Issuing Authority 194Frequently Asked Questions 52Technology Partner 1Testimonials 1

Issuing Authority

FilPass Issuing Authority is the platform for institutions to issue and manage official FilPass credentials and documents.

All 194Getting StartedFrequently Asked QuestionsDashboardRecipient ModuleBatch IssuanceTemplate DesignWorkflowAPIAudit LogsProfile SettingsAccount SettingsSuper AdminDocument Request ModuleEvent ModuleUser Management
Account Settings

Admin Role

This section explains how you can add and remove an Admin role in the Accounts Section.

62 views27 Jan 2026
Account Settings

How do I add or change my profile picture?

This section shows how to add or change your profile picture.

32 views28 Jan 2026
Account Settings

How to Add User

This section explains how to Add a User in the Accounts Section.

32 views27 Jan 2026
Account Settings

How to Validate Account

This section explains how to validate the email you provided during registration.

24 views28 Jan 2026
Account Settings

Types of Roles

This section explains the different permissions a role can have.

19 views28 Jan 2026
Account Settings

Manage Accounts User Guide

The Manage Accounts enables proper access control, role assignment, and organizational grouping to ensure users are assigned correct permissions within the platform.

17 views24 Feb 2026
Account Settings

What is Sub Issuing Authority?

Sub Issuing Authority or also known as Sub IA is a sub account that exists under a Super Admin account. It allows the Super Admin to manage and organize multiple accounts while maintaining centralized

13 views27 Jan 2026
Account Settings

What is Department?

As an Issuing Authority (IA), a Department refers to a group where you can organize your Batch Issuances and Workflows for better structure and management.

12 views28 Jan 2026
Account Settings

How to Reactivate User

This section explains how to Reactivate a User in the Accounts Section.

11 views27 Jan 2026
Account Settings

What is Role?

As an Issuing Authority (IA), a Role refers to a position that defines the permissions a User can have. You may create new roles or use existing ones. Note that a User must be assigned a specific Role

11 views27 Jan 2026
Account Settings

How to Add Role

This section explains how to Add a Role in the Accounts Section.

10 views28 Jan 2026
Account Settings

How to Deactivate User

This section explains how to Deactivate a User in the Accounts Section.

10 views27 Jan 2026
Account Settings

What is User?

A User is a sub-account created under your Super Admin / IA account. It is used to provide access for roles such as Approvers, Releasers, Creators, and other authorized users.

10 views27 Jan 2026
Account Settings

How to Archive Role?

This section explains how to Archive a Role in the Accounts Section.

8 views28 Jan 2026
Account Settings

How to Create Department

This section explains how to Create a Department in the Accounts Section.

8 views28 Jan 2026
Account Settings

Types of Users

This section explains the two types of users.

8 views27 Jan 2026
Account Settings

Why Should the TXT Record Be Added to a Subdomain?

Overview When setting up the FilPass TXT record, we recommend adding it to a subdomain (e.g., verified.domain.com or issuance.domain.com) rather than the root domain (e.g., domain.com). This article

8 views15 Apr 2026
Account Settings

How to Archive Department

This section explains how to Archive a Department in the Accounts Section.

7 views28 Jan 2026
Account Settings

How to Edit Department

This section explains how to Edit a Department in the Accounts Section.

7 views28 Jan 2026
Account Settings

How to Unarchive Role?

This section explains how to Unarchive a Role in the Accounts Section.

7 views28 Jan 2026
Account Settings

How to Edit Role

This section explains how to Edit a Role in the Accounts Section.

6 views28 Jan 2026
Account Settings

How to Unarchive Department

This section explains how to Unarchive a Department in the Accounts Section.

6 views28 Jan 2026