Helpful answers to common questions about using FilPass, managing credentials, and data access.
Learn how to design compliant and professional certificates by following proper formatting, font guidelines, QR code placement, and required content standards.
The Approver can download the uploaded Excel from the "Upload" tab to view all the uploaded information. You may refer to this https://helpdesk.filpass.ph/article/how-to-download-uploaded-excel-file
For the Document Status Pending, the document becomes Pending when it is waiting for approval from one of the approvers. If it was already approved by the Approver and it was already approved before,
Clients may purchase an initial allocation of licenses and document issuances. If your usage exceeds the initial allocation, you may continue using the service without interruption. Any additional usa
At the moment, the system issues and sends the document to the email address used in the original batch. If you need to share the same issued document with another recipient (e.g., HR) or a different
1. Go to Approval List Tab 2. Click View Batch. 3. The Approver can reject any pending document with an incorrect recipient email/data.
As the Approver, if there is no Approve/Reject button in the “Approval” tab, likely, the document is not yet approved by an earlier Approver. 1. To check this, go to “Batch Details” tab to see the Ap
If a specific font is not available, you can use commercially free fonts or request a similar alternative. Paid fonts may also be used if the proper commercial license is purchased.
No, FilPass requires access to the document layout to generate the hash. Without a readable design reference, the conversion cannot proceed.
The Approver can reject any pending document with an Old Recipient Email. In the event there are duplicates, reject all the duplicates in that batch to leave only unique emails in the batch. You may a
In Batch Issuance Type, the Mint PDF is specifically used for minting PDF files while the Mint File is used for any type of file.
The Date entry in the Batch Issuance Excel Template can be: Take note: Month can be full name or abbreviation - Apr / April Month can be lower or uppercase - april / APRIL Day can be one or two-di
Our e-certificates are sent using our own email system, so there is no impact on sending out emails due to the recent change to a new email server.
It will take up to 3 hours of inactivity before the system automatically logs out.
